Frequently Asked Question

We have collected a set of the most frequent questions asked by our users and will provide you with the corresponding answers. If you cannot find your question here, have a look at How it Works page or send us a message through our contact form.

An au pair is a young helper (18-30 years, unmarried, with no children) who travel to a foreign country to live with a host family and help with childcare as well as some housework. The host family provides the au pair with accommodations, food and pocket money, for personal use.

A nanny usually has some type of formal training or has a lot of experience with children. A nanny is a waged worker, usually works full time, available 24 hours a day and gets 1 or 2 days off per week. A nanny normally has sole responsibility for the child.

All you need to do is to sign up and then create an au pair/family profile, but these steps described in more detail on our How it Works page.

It could take as little as 1 week to find a match however it's best to allow longer, as many factors can contribute to the search process. Make sure your profile is full and interesting for others. Be as flexible with your requirements as possible. Make sure that you meet the requirements set by the Au Pair program. Be active and check for new contacts daily.
Once you've found a match, there is time to prepare to start which may take longer than the search, especially if Au Pair need a Visa.
A good rule of thumb is to allow at least 3 months to search and prepare for an agreed start date.

Bump - is confirming the relevance of your profile. It raises your profile to the top of the search results. The bump can be used daily (once in 24 hours) - then your profile when searching will always be above outdated profiles.

"Favorites" - is the list of the profiles you are interested in. You can add any profile to your "Favorites" by clicking the icon at the top right corner of the profile page. All your favorites can be found in your user menu.

Yes, they do. Usually, Host Families are looking for females, but that does not mean there are no positions for males. Having a good profile, informative description and including a pleasant photo will help your prospects of finding a Host Family.

If your account was suspended, a hold was placed due to suspicious account activity. Your profile will be saved, but you will not be able to use the site, and other Users will not be able to view your profile. Messages sent to your profile will still be received, but cannot be accessed unless the suspension is fully reviewed and granted. Reasons for account suspension can include:
  • Reports by other Users about your profile or conduct
  • Abusive, vulgar or sexually explicit language
  • Promoting or advertising a business
  • Soliciting passwords, bank information or other personal identifying information for commercial or unlawful purposes from other users
  • Posting any false, misleading, or inaccurate content about yourself and/or your profile
  • Having multiple accounts

To delete your account, please visit Account > Delete account page. Please note, deleting your Account will permanently remove it, and this cannot be recovered.
If you wish to temporarily hide/make invisible yourself on the site, you may choose to deactivate your profile instead of completely removing it. Once you change your mind, you can reactivate it.