Frequently Asked Question

We have collected a set of the most frequent questions asked by our users and will provide you with the corresponding answers. If you cannot find your question here, have a look at How it Works page or send us a message through our contact form.


All you need to do is to register and then create your profile, but these steps described in more detail on our How It Works page.

No, we don't. Au Pair One is not an Au Pair agency. We only provide a platform where Au Pairs and Host Families can meet and communicate. We do not perform background checks on either Au Pairs or Host Families and we play no part in the hiring process. But we might ask for a proof of identity if the profile looks suspicious or it has been reported by others.
To ensure that you are in touch with a real, reliable person, arrange a video-call and ask about all the important details in person. If you ever feel uneasy, contact us! We will be glad to share our feedback about any user if you find him/her suspicious.

It depends on several factors. Make sure your profile is full and interesting for others. Be as flexible with your requirements as possible. Make sure that you meet the requirements set by the Au Pair program. Be active and check for new contacts daily. These simple steps will help you find your match faster.

Bump - is confirming the relevance of your profile. It raises your profile to the top of the search results. The bump can be used daily (once in 24 hours) - then your profile when searching will always be above outdated profiles.
With the Premium Membership - you active profile will automatically get Bumped every time you log in.

Nannies usually have some type of formal training or have had a lot of experience with children. Nannies usually work full time and are available 24 hours a day. They get 1 or 2 days off per week. Nannies normally have sole responsibility for the child. A nanny signs a contract with her employer.

Yes, they do. Usually, Host Families are looking for females, but that does not mean there are no positions for males. Having a good profile, informative description and including a pleasant photo will help your prospects of finding a Host Family.

Unfortunately, we can't. We are not an Au Pair agency. We only provide a platform where Au Pairs and Host Families can meet and communicate. As our platform is available worldwide, we are unable to take care of all the applications.

Yes. As a subscription service, we automatically bill your credit card account depending on your Premium Membership Subscription Plan. You can cancel at any time, and you will not be billed again. Once canceled, your Premium Membership Subscription Plan will remain active until the end of the billing period, and you will not be charged at the start of the next billing period. To manage your subscription, please visit Account > Subscription.

To delete your account, please visit Account > Personal data page. Please note, deleting your Account will permanently remove it, and this cannot be recovered.
If you wish to temporarily hide/make invisible yourself on the site, you may choose to deactivate your profile instead of completely removing it. Once you change your mind, you can reactivate it.