Terms and Conditions
The following rules govern the conduct of people, who browse and/or create an Account/Profile on Au Pair One website.
Browsing and/or registering on this website indicates, that you accept the terms and conditions herein listed, regardless of whether you choose to register with us or not. Please do not browse this website, if you do not accept the terms and conditions listed hereinafter.
Before browsing and/or registering on our website, please read the terms and conditions carefully.
Registration as an Au Pair or a Host Family at Au Pair One is free of charge. Each User may register only once. Multiple registrations by the same User are not permitted. By registering with Au Pair One the User agrees to obey the terms and conditions of Au Pair One. The User will be blocked without any notice as a conventional penalty for violation of the terms and conditions or misuse of the Au Pair One services. Au Pair One reserves the right to refuse or delete registrations without any prior discussion and without indicating any reasons.
Any Au Pair agency can register with Au Pair One with the purpose of offering Au Pair placement services.
Data provided in the registration forms except for name(s) must be true, complete and correct. For security reasons, Au Pair/Host Family do not have to indicate the real (genuine) name(s) in their Profile. Au Pair One has the right to verify the data provided and request relevant evidence proving provided data is reliable.
In order to register at Au Pair One, the User must be of legal age. Exceptions shall be made in case of Au Pairs, who start searching for a Host Family shortly before turning 18. In this case, the Au Pair declares that registration is made with the full consent of the Au Pair's legal representative.
Au Pair One has the right to contact any member at any time regarding any issue related to the User's Account and/or Profile.
Duties and obligations of users
All the services provided by Au Pair One are exclusively intended for the use of the relevant User. Passing access to the use of the services on to a third party (passing on access data, the password etc.) is forbidden.
Data made accessible to the relevant User (in particular contact data and personal information) of Au Pairs or host Families is to be treated in the strictest confidence and must not be published elsewhere (in particular on other websites or in other media) or disclosed to a third party in another form. Transmitting the contact information to other Users or a third party is not permitted.
Every User is obliged to comply with the rules described in the Duties and obligations and the Au Pair rules of the relevant host country are to be observed in full.
Every User must ensure that the content of his/her Profile does not violate statutory provisions or any restrictions imposed by public authorities or offend morality.
The User is solely responsible for the content, in particular, the accuracy and legal permissibility of the latter, of the Profiles displayed on Au Pair One as well as the text, entered or pictures uploaded. Any inaccuracies or negligence in the Profiles of Au Pairs and Host Families published on Au Pair One are exclusively the responsibility of the relevant User. The User is also solely responsible for the conversations held via the messaging system with others. The User is obliged to protect the rights and interests of other Users or other third parties, in particular, their personal rights. Au Pair One can never be held responsible for the accuracy of any information regarding a person displayed here (Host Family and Au Pair).
Au Pair One has the right to request documents and any other kind of evidence proving the provided data correct. If the data is incorrect, unreliable, incomplete or untruthful, Au Pair One has the right to block the User and retain any payment previously made without notice and/or motivation as a conventional penalty for breach of contract.
Every User of Au Pair One is banned from: Posting or transmitting any defamatory, threatening, obscene, indecent, seditious, abusive, pornographic, scandalous, offensive or illegal material or information, or creating a Profile for another purpose than to find a Host Family or an Au Pair. Posting or transmitting any material for which the User has not obtained the necessary license or approvals or which constitutes or encourages conducts that are criminal offenses, give rise to civil liability, are contrary to the law or infringe third parties rights. Spreading viruses, logic bombs, Trojan horses, worms or other malicious software or harmful data.
Au Pair One has the right but not the obligation to modify or delete such materials and block Accounts.
Should a User abuse the system by creating a scam profile and/or send multiple spam messages, the person registering will owe Au Pair One a penalty amounting up to EUR 1,000 for each case of registration. This contractual penalty is to be paid irrespective and the amount will be charged automaticaly from the persons payment card.
All communication between User Profiles must be relevant and must NOT contain advertising, spam or threats. Compliance with these rules may lead to User's Account will be blocked or deleted without notice.
Payment, Delivery and Returns
Any User of Au Pair One may become a Premium Member. The use of the Premium Membership and all advanced features of the website are available upon payment. The payment is a fixed amount for the entire duration and will automatically renew for the same plan length at the same price unless it set otherwise in the Account Membership settings. (Billing example: If a User subscribed to a monthly/3 month/6 month plan on the 5th will always be billed on the 5th. If a month does not have the anchor day, it will be billed on the last day of the month. For example, a monthly subscription starting on January 31st will bill on February 28th (or 29th in a leap year), then March 31st, April 30th, and so on.) Premium Membership Subscription can be canceled for any reason at any time, and User will not be billed again. Once canceled, the Premium Membership Subscription Plan will remain active until the end of the billing cycle, but User will not be charged at the start of the next billing cycle. Similar to a personal Account, the Premium Membership is non-transferable but is tied to the User for whose Account it was concluded.
The purchase of Premium Membership is done exclusively electronic payment via the Internet. Payment can be made with VISA, Mastercard and AMEX. A User would always accept purchase of Premium Membership clicking a "Complete Payment" button. The transaction is carried out using a secure payment gateway. Au Pair One does not store any card details or billing information.
In accordance with the European consumers' protection legislation (distance selling), User's Premium Membership can be canceled within 14 days after the payment has been submitted and the services have not been used by the User.
The money will not be refunded in any case once the Premium Membership services have been used. The Premium Membership is considered provided if: 1. The User has sent any messages after the account has been upgraded to Premium Membership. 2. If the User 's account has been deleted and therefore all the information stored is irretrievably removed, it is not possible to prove whether the refund policy has been fulfilled. Thus, a refund will not be granted.
If the User cancels the Premium Membership and demands a refund of the Premium Membership payment, the cancellation notice must be submitted in writing within 14 days after the start date of the Premium Membership. To exercise the right of refund, the refund policy must be fulfilled.
Unless otherwise noted, the prices are in EUR.
The prices include VAT if applicable.
Our invoices are due for payment immediately.
Warranty and Liability
The service provided by Au Pair One is limited by current availability of the present technologies. Users must be aware that the present technology may not be free from mistakes.
Au Pair One is responsible for providing the technical means required to establish contact between Users in general. In the case of system failure, there is no right for damages/losses compensation, restoration or restitution of any money already paid. If the website is not available for any reason, Au Pair One cannot be held responsible. Access to Au Pair One may be limited without any notice in case of system failure, maintenance, repair or other reasons.
Au Pair One assumes no liability for the accuracy of the data provided by Au Pairs or host Families, or the availability of the Au Pairs or the host Families. Au Pair One will therefore not be liable if no contact is established within the period of use.
Au Pair One is not obliged to verify the Profiles of Users for any adverse effects on the rights of a third party. As soon as legal infringements become known to us, we will exclude from our website the User who infringes the rights of others.
Au Pair One points out that all data published on the Internet can be copied. Au Pair One will make every effort to make this as difficult as possible. Au Pair One will however not be liable if Profile data published on Au Pair One is copied and published elsewhere. The User is obliged to release and hold harmless Au Pair One from any claims by third parties arising in any manner from the publication of the User’s Profile.
Au Pair One only provides a platform, on which Au Pairs and Host Families can contact with each other. Au Pair One will, in particular, make texts available thereby which express the relevant valid regulations and legislation as far as Au Pair One is aware. The sole purpose of this is to provide information to Users. Au Pair One does not assume any liability or provide any guarantees that this information is complete, correct or accurate. Users must find out for themselves from the responsible authorities as to whether they are legally permitted to host an Au Pair or whether they are permitted to be placed as an Au Pair in a Host Family in the host country selected.
We emphasize that we do not personally know the Au Pairs or the host Families. Lacking our own knowledge, we cannot give any guarantees that the Au Pairs and/or host Families are trustworthy and keep their promises. Each User must decide for him-/herself when and with whom the respective User would like to make contact. We cannot influence whether the associated contact between an Au Pair and a Host Family will then proceed satisfactorily, develop positively or – in contrast – cause damages to either side.
Users may report Profiles that abuse Au Pair One service and/or rules.
Au Pair One reserves the right, at any time and without notice, to delete Profiles that utilize Au Pair One commercial or contain some form of advertising that is offensive, frivolous, untrue, discriminatory, or otherwise determined not to live up to a sober level.
Au Pair One will comply with applicable laws delete illegal content from the site. Au Pair One assumes no liability to anyone in this regard. We routinely check profiles and new registrations. Au Pair One reserves the right to change, modify, substitute or delete any content on the Au Pair One and may restrict or terminate access to Au Pair One at any time, without this may result in liability of any kind for Au Pair One.
Cancellation of use
The Profile of each registered User may be deactivated or deleted at any time – a deactivated or deleted Profile is neither visible nor available to all the other users.
The Account of each User may be deleted by the User at any time without specifying any reason – a deleted Account is irretrievable and all information and data stored are irreversibly removed. This also applies to any conversations in the messaging system stored under these Accounts. Accounts with active Premium Membership can cancel the Premium Membership Subscription for any reason at any time, and User will not be billed again. Once canceled, the Premium Membership Subscription Plan will remain active until the end of the billing cycle, but will not be charged at the start of the next billing cycle.
Au Pair One has the right to change the Terms and Conditions at any time and will inform the users through an announcement on the website.
The laws applicable are the laws of Denmark and the applicable European Unions Laws.
In the event of an exclusion, the User is not entitled to reimbursement of the fees for Premium Membership either in full or in part In the event of an infringement of these Terms and Conditions, any amount, which may already have been paid to Au Pair One will not be reimbursed, but will be retained as a contractual penalty for the breach of contract.
As soon as a User has been excluded, this User may no longer use Au Pair One. The excluded User may not register again.
We receive and store any information you provide to us. For example, we collect Personal Information such as your email address in order to create an online Account. We also receive and store information you provide us that is contained in your Profile, including without limitation, figures, datasets and media you submit to our website. You can choose not to provide us with certain information, but then you may not be able to create Profile or take advantage of some or all of the services featured on the website. In addition, we may provide Personal Information to our partners, content providers or other third parties anonymously so that you cannot be individually identified.
We maintain administrative, technical safeguards to protect against a loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide on our websites.
Following registration, all data that are relevant for searching on Au Pair One are visible to other users. This includes pictures that have been uploaded, information regarding availability, and of course your own description as an Au Pair or Host Family. Your e-mail address and birthday are only accessible to Au Pair One staff. You decide on your own to whom you provide your contact information. The Au Pair One internal messaging system is available to you in order to make contact and exchange information.
We transmit data to companies engaged by us for purposes of analyzing User behavior (such as Google Analytics). Otherwise, no data is transmitted to companies or individuals other than users of the website for either commercial or non-commercial purposes.
If payment is made, your data is transmitted using a secure payment gateway to secure payment services for such purposes. Credit card payment processing services are provided by Stripe, and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement").
You may revoke your consent to the future use of your data at any time by deleting your Account. by doing so your Account will no longer be possible for third parties to locate you in our system.
Occasionally, we may provide you with information on our products and services by e-mail. You may revoke consent to the use of your data for this purpose at any time, should you no longer wish to receive these e-mails. For this purpose, you need to log into your Au Pair One Account and change your Profile settings correspondingly.
Our website is encrypted using SSL (https). This means that your data are encrypted when being transmitted between your browser and our server. Data you have entered are thus protected from being viewed by third parties whilst being transmitted between your browser and our server.
Google will use this information on Au Pair One behalf for the purpose of evaluating User's use of our website, compiling reports on activity for our website and providing User other services relating to the website activity and internet usage.
The IP address that User's browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.
Users may refuse the installation of cookies by selecting the appropriate settings on their web browser, however, users may not be able to use the full functionality of our website.
Users can turn off personalization for their browser by installing the Interest-Based Ads Opt Out extension.